The refund policy.

The short version: if it didn’t land, you don’t pay. Here is exactly how that works.

Failed top-ups

If a top-up is not delivered to the carrier, your full payment — face value and service fee — is refunded to your original payment method automatically. Refunds typically appear in 5–10 business days depending on your bank.

Delivered top-ups

Airtime that reaches a valid number is applied by the carrier instantly and cannot be reversed — that includes top-ups sent to a wrong number you entered. Please double-check the number before paying; the checkout shows it to you twice for exactly this reason.

SIM kits (Grab & Go)

Unopened, unactivated kits may be returned within 14 days of purchase for a refund of the kit price. Once a SIM is activated it cannot be returned — the plan attached to it has been consumed with the carrier.

Something else went wrong?

Use the contact form, email ernesto@breezytelecom.com, or call (213) 308-8707 with your receipt — if we can make it right, we will.